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Privacy policy

We protect your data with the same care we take when choosing each pearl.

In accordance with the requirements of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the website www.royalpearls.ro , operated by Vox Digital Strategies SRL, is committed to processing your personal data safely, legally and transparently.

1. Data Controller

Vox Digital Strategies SRL
CUI: J20/22000220127
Email: contact@royalpearls.ro
Headquarters: Romania

2. What data do we collect?

We only collect the data necessary to provide you with a secure and personalized experience. This may include:

  • Name and surname
  • Email address
  • Phone number
  • Shipping/billing address
  • IP and technical data regarding the device
  • Browsing preferences and order history
  • Ad interaction data (Google / Meta)

3. How we collect data

Data is collected through:

  • Order and contact forms
  • Newsletter subscription
  • Creating a customer account
  • Cookies and similar technologies
  • Tracking codes (Google Analytics, Meta Pixel)

4. Purpose of data collection

Personal data is used exclusively for:

  • Order processing and issuing tax documents
  • Delivery communication and customer support
  • Sending offers, promotions and newsletters (only with your consent)
  • Personalization of displayed content and ads
  • Statistical analysis and improvement of the website experience

5. Third-party services and data transfer

Data may only be shared with partners directly involved in providing services, such as:

  • Courier companies
  • Payment processors
  • Email marketing platforms
  • Advertising services (Google Ads, Meta Ads)

These partners are contractually obligated to comply with GDPR measures.

6. Analytics and marketing technologies

For site performance and relevant ads, we use:

  • Google Analytics / Google Ads
  • Meta Pixel (Facebook / Instagram)

These services collect pseudonymized technical data, without direct identification of the user.

By continuing to browse the site, you consent to the use of these technologies.

7. Cookies

The website www.royalpearls.ro uses cookies for:

  • Proper functioning of the site
  • Remembering your preferences
  • Statistical analysis and measurement
  • Personalized advertising

You can manage cookies in your browser settings. Disabling them may affect some functionality.

8. Your rights

According to GDPR, you have the right:

  • For information
  • Access to your personal data
  • Upon rectification and updating
  • To object to processing
  • When deleting data ("right to be forgotten")
  • When restricting processing
  • On data portability
  • When filing a complaint with ANSPDCP

To exercise these rights, you can contact us at: contact@royalpearls.ro

9. Duration of data storage

The data is only kept for as long as necessary to process orders and as required by law. After this period, it is deleted or anonymized.

10. Data security

The site uses secure connections (SSL) and advanced technical measures. Access to data is allowed only to authorized personnel.

11. Commercial communications and unsubscription

Subscription to the newsletter is voluntary. Each message contains the option to unsubscribe, which is effective immediately. We do not send commercial communications without your consent.

12. Policy changes

The policy may be updated periodically. Your continued use of the site constitutes your acceptance of the current version.

If you have any questions or requests regarding your personal data, you can write to us at:
contact@royalpearls.ro