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Privacy policy

We protect your data with the same care we choose each pearl.

In accordance with the requirements of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), the website www.royalpearls.ro, operated by Vox Digital Strategies SRL, undertakes to process your personal data under conditions of safety, legality, and transparency.

 

1. Data Controller

Vox Digital Strategies SRL
CUI: J20/22000220127
Email: contact@royalpearls.ro
Headquarters: Romania

 

2. What data we collect

We collect only the data necessary to provide you with a safe and personalized experience. These may include:

  • First and last name
  • Email address
  • Phone number
  • Shipping / billing address
  • IP and technical device data
  • Browsing preferences and order history
  • Data regarding interaction with ads (Google / Meta)

 

3. How we collect data

Data is collected through:

  • Order and contact forms
  • Newsletter subscription
  • Customer account creation
  • Cookies and similar technologies
  • Tracking codes (Google Analytics, Meta Pixel)

 

4. Purpose of data collection

Personal data is used exclusively for:

  • Order processing and issuance of fiscal documents
  • Communication regarding delivery and customer support
  • Sending offers, promotions, and newsletters (only with your consent)
  • Personalization of displayed content and advertisements
  • Statistical analysis and improvement of site experience

 

5. Third-party services and data transfer

Data may only be shared with partners directly involved in providing services, such as:

  • Courier companies
  • Payment processors
  • Email marketing platforms
  • Advertising services (Google Ads, Meta Ads)

These partners are contractually obliged to comply with GDPR measures.

 

6. Analytics and marketing technologies

For site performance and relevant ads, we use:

  • Google Analytics / Google Ads
  • Meta Pixel (Facebook / Instagram)

These services collect pseudonymous technical data, without direct user identification.

By continuing to browse the site, you agree to the use of these technologies.

 

7. Cookies

The website www.royalpearls.ro uses cookies for:

  • Correct functioning of the site
  • Storing your preferences
  • Statistical analysis and measurement
  • Personalized advertising

You can manage cookies in your browser settings. Disabling them may affect some functionalities.

 

8. Your Rights

According to GDPR, you have the right:

  • To be informed
  • To access your personal data
  • To rectification and update
  • To object to processing
  • To erasure of data ("right to be forgotten")
  • To restriction of processing
  • To data portability
  • To lodge a complaint with ANSPDCP

To exercise these rights, you can contact us at: contact@royalpearls.ro

 

9. Data storage duration

Data is kept only as long as necessary for order processing and according to legal requirements. After this period, they are deleted or anonymized.

 

10. Data Security

The site uses secure connections (SSL) and advanced technical measures. Access to data is granted exclusively to authorized personnel.

 

11. Commercial communications and unsubscribing

Newsletter subscription is voluntary. Each message contains an unsubscribe option, which is applied immediately. We do not send commercial communications without your consent.

 

12. Policy Changes

The policy may be updated periodically. Your continued use of the site constitutes your acceptance of the current version.

 

If you have any questions or requests regarding your personal data, you can write to us at:
contact@royalpearls.ro