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Terms and Conditions

For inquiries related to returns, product exchanges, or warranty, please send us an email at contact@royalpearls.ro.
The use of the website www.royalpearls.ro implies the user's acceptance of these Terms and Conditions.

Company

The website www.royalpearls.ro is operated by VOX DIGITAL STRATEGIES SRL, registered with the Trade Register under no. J2022000220127, CUI 45475522, hereinafter referred to as ROYAL PEARLS. Authorized by ANPC – Precious Metals Directorate: no. 0013804.

E-mail: contact@royalpearls.ro

General Information

Photographs, descriptions, and materials published on www.royalpearls.ro are carefully created to reflect the products as accurately as possible. However, subtle differences in shade may occur due to device display settings or photographic conditions. Customers will be informed about stock availability, order processing time, and estimated delivery date; these details are presented in the Delivery section and may be updated without prior notice.
Products purchased through www.royalpearls.ro are delivered with accompanying documents (conformity/warranty certificate, as applicable), and the tax invoice is sent electronically. If an incorrect email address is provided and a tax invoice is requested, you can contact us at contact@royalpearls.ro.

Ownership – Copyright

Accessing and using www.royalpearls.ro (including viewing and purchasing products) implies acceptance of a set of terms of use that constitute a legal agreement between the visitor and ROYAL PEARLS; we recommend carefully reading the following. Visiting or purchasing from the site is equivalent to accepting these terms. The use of any current or future services offered by ROYAL PEARLS implies adherence to the same rules.
The company does not grant users the right to modify, copy, reproduce (in whole or in part), sell, resell, republish, distribute or exploit in any way the site or its elements without the written consent of ROYAL PEARLS. The content of the site (logo, graphic elements, images, photographs, texts, descriptions, etc.) is the exclusive property of VOX DIGITAL STRATEGIES SRL. Copying, publishing, modifying, supplementing, including, linking, transmitting, removing marks or copyrights, and selling any information or materials from the site without our explicit consent is prohibited.
No user acquires, by simple access, any right or license to exploit the content. The use of automated/manual systems to monitor or copy the content of the site is not permitted.

Customers – Confidentiality

The customer has the obligation to maintain the confidentiality of information accessed during browsing, account creation, authentication, order placement, and processing. Disclosure to third parties of the relationship with ROYAL PEARLS without our prior written consent is prohibited.
The submission of materials/ideas/suggestions through the site (including email) grants ROYAL PEARLS a non-exclusive, free, and irrevocable right to use them for the purpose of improving products and services, in compliance with data protection legislation.
ROYAL PEARLS has a strict policy regarding data confidentiality. The company ensures the security of data hosted and transmitted through its IT systems. This data may be used for order confirmation, commercial communications (only with the customer's prior consent), and fulfilling legal obligations. Providing data is not mandatory, but certain services cannot be provided without it. Any request for data deletion can be addressed to contact@royalpearls.ro.

Product Information and Prices

We sell 14K (585) gold jewelry and cultured pearls, handmade in Romania. The prices displayed on www.royalpearls.ro are expressed in RON and include VAT. Prices are valid at the time of display and may be changed without prior notice. By placing an order on the site, you irrevocably commit to paying for the ordered products.
During the placement process, you may be redirected to the payment processor's pages to collect the data necessary for the transaction; payments are processed by our partners. Refusal to provide the requested data may lead to the inability to finalize the order.
Indicative description of the online payment flow:
– you initiate the order on www.royalpearls.ro;
– you are directed to the processor's page to enter card details;
– the issuing bank authorizes the transaction; the corresponding amount may be reserved in your account;
– the transaction goes through anti-fraud filters; if validated, we are notified;
– after product dispatch, the amount is debited and transferred according to the processor's flow.
You can create an account on the site by filling in the requested data (name, email, password). You are responsible for maintaining the confidentiality of your password and access data. Any order issued from your account is presumed to belong to you.

Order Placement and Confirmation

Order placement is done by following these steps:

  1. adding products to the shopping cart;

  2. selecting "Complete Order";

  3. filling in billing details and delivery address;

  4. selecting the payment method (card/cash on delivery);

  5. ticking the box "I have read and accept the Terms and Conditions";

  6. submitting the order.
    After placing the order, you receive an acknowledgement of receipt by email (this does not equate to firm order acceptance). In case of stock unavailability or other objective reasons, we will inform you and propose alternatives or a refund (if the amount has already been collected). The contract is considered concluded upon delivery of the products to the customer, provided they are paid for.

Payments and Limitations

Available payment methods:
– online card payment;
– cash on delivery, for courier delivery within Romania.
Processors may apply additional security/identity verification measures, especially for large amounts or high-risk transactions. Refusal to provide the necessary information may lead to order cancellation. ROYAL PEARLS makes every effort to ensure the accuracy of descriptions, but does not guarantee the absolute absence of errors. We are not responsible for data/profit loss or temporary inability to use the site, for changes made without notice, or for the structure of the pages.
The seller issues an invoice for delivered products; the customer is obligated to provide accurate and complete billing information.

Warranties and Declaration of Conformity

ROYAL PEARLS offers a legal warranty of conformity under Government Emergency Ordinance 140/2021 for the jewelry sold.
Materials: 14K (585) gold and cultured pearls. All pieces are sold under ANPC Authorization no. 0013804 and comply with regulations regarding the marking of precious metals.
Technical note: white gold may be rhodium-plated; natural wear of rhodium and micro-scratches resulting from wear do not constitute a lack of conformity. Damages caused by mechanical shocks, chemical substances, improper use, or unauthorized interventions are not covered by the conformity warranty.

Warranty Certificate

Orders are accompanied by the relevant documents (conformity/warranty certificate, as applicable). If the certificate is missing from the package, please notify us immediately at contact@royalpearls.ro for resolution.
During the warranty period, if a lack of conformity not attributable to the customer is found, ROYAL PEARLS will bring the product into conformity (repair/replacement) within a reasonable period, at no cost to the customer, or will reduce the price or terminate the contract, according to law. If material addition is required for conformity (e.g., size adjustment involving additional gold), the cost of the material may be charged to the customer, with prior notice.

Jewelry Care Recommendations

For durability: avoid mechanical impact, chemical substances (perfume, chlorine, detergents), high humidity environments; store pieces separately to prevent scratching. For pearl jewelry, avoid contact with cosmetics and clean gently with a soft cloth. During the warranty period, if you send a product for repair, please ship it in its original packaging.

Delivery Policy

Delivery is carried out exclusively by express courier, to the address indicated by the customer, only within the territory of Romania.
In-stock orders are usually processed within 24–48 working hours from order confirmation; the standard delivery time is 1–3 working days from dispatch, depending on the locality and courier volume. The term may be influenced by factors beyond our control (weather conditions, holidays, promotional periods, etc.).
The package is adequately packed to ensure integrity during transport. Responsibility for damages/losses incurred in transit rests with the carrier, according to applicable law.
If you have received products other than those ordered, please write to us; we will arrange for pickup and replacement at no additional cost.
If a product is missing from the package, notify us within a maximum of 24 hours of receipt; if the claim is confirmed, we will deliver the missing product at no cost.

Return Policy (Right of Withdrawal)

According to law, you have 14 calendar days from receipt of products to withdraw from the contract, without penalties and without giving a reason. To initiate, send an email to contact@royalpearls.ro with the order number and the product(s) in question, within a maximum of 14 days from the date you (or a third party indicated by you, other than the carrier) took physical possession of the goods. The deadline is met if you send the goods back before the 14-day period expires.
Conditions: unworn products, in original packaging, with intact seals/labels, without signs of use or intervention.
Costs: return shipping is borne by the customer; the return is made using the same type of courier service with which it was delivered.
Refund: the value will be returned to the account indicated by the customer as soon as possible, but no later than 14 days from the receipt of the unequivocal declaration of withdrawal; we reserve the right to postpone the refund until the goods are received or until proof of dispatch is presented.
Returns of products showing signs of wear, damage, missing accessories/documents, or signs of intervention are not accepted.
Exceptions: personalized/modified products upon request, to the extent that irreversible customizations intervene, cannot be returned (according to law).

Post-Repair Conditions

If, during the warranty period, defects not attributable to improper use are found, the product will be restored to its original condition based on a request to contact@royalpearls.ro (attach photos and a brief description of the situation). After analysis, we will arrange for courier pickup. A service sheet will be issued, and the repair benefits from a 14-day warranty for the intervention performed. If the same defect reappears within 14 days due to improper repair, we will replace the product with a new, identical one; if not in stock, you will choose a product of equivalent value. After the 14-day service period expires, damage at the same point is considered a consequence of use.

Contractual Liability

By creating and using the account, the customer is responsible for maintaining the confidentiality of access data and for all actions performed in the account. Accessing the site, creating an account, using the services, and placing orders imply unequivocal acceptance of the Terms and Conditions in the form published at the time of use. The customer is obligated to periodically check the updated version of the document.

"Cookie" Usage Policy

www.royalpearls.ro uses cookies for functionality, analysis, and personalization. Cookies do not contain software programs and do not access information from the hard drive. They allow the recognition of the device and the adaptation of content according to preferences (e.g., keeping the shopping cart).
Users can disable cookies from browser settings, with the mention that certain site functions may become unavailable. We collect aggregated information regarding accessed pages, date/time, purchased products, and estimated interest, in order to improve the experience and display relevant advertising. We may collect information about where our ads appear and are accessed.

Information and Communications

Subscribing and unsubscribing to the ROYAL PEARLS newsletter is free and voluntary; messages comply with commercial communication legislation. You can unsubscribe at any time using the link at the bottom of each email or by sending a request to contact@royalpearls.ro.
Suggestions, questions, and any communications regarding the site, products, and services can be sent to the indicated email address.

Advertising

By creating an account and/or placing an order, you can opt to receive periodic commercial communications (email/SMS). Consent can be withdrawn at any time, at no cost, through the channels indicated above.

Force Majeure

Neither party shall be liable for non-performance within the term or improper performance (total or partial) of obligations if this is due to a force majeure event within the meaning of the law. The party invoking force majeure shall notify the other party within 5 days of the event's occurrence and shall endeavor to limit the consequences.

Applicable Law

The contract is governed by Romanian law. Any disputes will be settled amicably; failing a solution, the Romanian courts shall have jurisdiction.

Final provisions

The website www.royalpearls.ro is owned by VOX DIGITAL STRATEGIES SRL, which grants the right of access and use subject to compliance with these Terms and Conditions. ROYAL PEARLS may modify the content of the website, policies, terms and conditions at any time by publishing the updated version on the website; the client is obliged to consult this document periodically.
ROYAL PEARLS periodically runs promotions displayed on the website; these begin upon activation and cease upon deactivation, are not cumulative with each other or with other discounts, and are valid within the limits of available stock.